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Cancellation Policy

Cancelling or Changing an Appointment

Once an order is placed it becomes a legally binding contract and therefore chargeable unless cancellation is made at least 2 days prior to the agreed installation day e.g. installation day is Wednesday, the last day for cancellation is close of business (5.00pm) on Monday of that week. You may cancel at any time up to this point and any payment made in advance will be refundable. Changing an appointment later than this time will involve additional cost.  For retail customers, up to 50% of the fee paid will not be refundable.   Cancellations or appointment changes can be made by calling the number specified in the confirmation e-mail / Text.

Missed Appointments


If you are late or don't make your appointment the work cannot proceed. In these circumstances we will aim to rebook you however for retail customers, up to 50% of the price paid will not be refundable.  If you wish to continue with your booking you will need to re-arrange a further appointment by contacting us via the form here, alternatively you can call our bookings team on 01905 740 409 or email In the event that you do not contact us within 72 hours we will assume you no longer require the repair. 

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